Refund Policy
Last updated: September 7, 2026
1. Common rules
Cantilena credits are prepaid digital units. They are added to your account as soon as payment completes. Supply of the digital content starts when a generation request is accepted and credits are deducted. Kakao Pay (KRW) and Paddle (international) refunds are not the same process.
2. Kakao Pay (KRW; seller: Spatzen)
① Applies to paid credits bought with Kakao Pay. ② Under Korea’s Act on Consumer Protection in Electronic Commerce, you may request withdrawal within 7 days of payment. ③ Scope: unused paid credits. Credits already used for generation may be excluded because supply of digital content has begun. ④ Amount: the value of unused paid credits eligible for refund. No refund fee is charged for statutory withdrawal. ⑤ Timing: we process requests within 3 business days. When the cancellation appears on your card follows Kakao Pay and the card issuer. ⑥ Duplicate or erroneous charges are cancelled in full once verified. ⑦ How to request: in-app support or cantilena.spatzen@gmail.com, with your order ID and email.
3. Paddle (international; seller: Paddle)
① Applies when the Company offers Paddle checkout and you buy paid credits through Paddle Checkout. The Merchant of Record for that transaction is the Paddle contracting entity for your location. ② The purchase is also subject to the Paddle Buyer Terms and Paddle Refund Policy: Buyer Terms: https://www.paddle.com/legal/buyer-terms Refund Policy: https://www.paddle.com/legal/refund-policy ③ Whether a refund or withdrawal is available, and for how long, depends on the buyer’s country or region, applicable consumer law, and the Paddle Refund Policy. Even where no statutory withdrawal right applies, Paddle may approve a discretionary refund under its policy. ④ Once use of the digital content or service has started, statutory withdrawal may be limited depending on the buyer’s location, applicable law, and any consent given during checkout. ⑤ How to request: use the link in your Paddle receipt email or https://paddle.net . You can also write to our support team; we will point you to Paddle’s process or help Paddle process the refund. The Company does not pay Paddle refunds to you directly. ⑥ Paddle calculates tax at checkout based on your location. Tax may be added on top of the listed USD price.
4. Failed generations and outages
If a generation job fails, deducted credits are returned to your account. That is a credit restoration, not a payment cancellation. If a paid feature is materially interrupted so remaining paid credits cannot be used, remaining value is refunded through the relevant payment channel.
5. How refunds are paid
Approved refunds go back to the original payment method where possible. Kakao Pay requests are filed within 3 business days; Paddle follows Paddle’s timeline after approval. Banks and card issuers may take longer to show the credit.
6. Contact
Business name: Spatzen Owner: Ramhee Yeon Phone: 070-4554-5152 Email: cantilena.spatzen@gmail.com You can also write from Support in the app.